NETCOMM PRIVACY POLICY
Last updated: 26 May 2025
OUR COMMITMENT TO PRIVACY
NetComm Wireless Pty Ltd, together with our subsidiaries and affiliates (collectively, the "Company", "our", "we" or "us"), respects and takes your privacy seriously. We are committed to managing your personal information in accordance with the relevant local privacy and data protection laws which apply to us such as:
- the Australian Privacy Principles (APPs) under the Australian Privacy Act 1988 (Cth) ("Privacy Act");
- the New Zealand Information Privacy Principles (NZ IPPs) under the New Zealand Privacy Act 2020 (NZ) ("NZ Privacy Act");
- the California Consumer Privacy Act 2018 ("CCPA");
- the General Data Protection Regulation (EU) 2016/679 ("EU GDPR");
- the EU GDPR as incorporated in the UK ("UK GDPR") and the UK Data Protection Act 2018;
- the Canadian Personal Information Protection and Electronic Documents Act ("PIPEDA"); and
- other local applicable privacy laws,
(together, the "Privacy Laws").
ABOUT THIS POLICY
This document tells you how we generally manage your personal information (also referred to in this Privacy Policy and some Privacy Laws as "personal data") and is referred to as our Privacy Policy.
This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including, without limitation, when you use:
- the NetComm Fixed Broadband Dispatch portal
- Help Desk portal
- Return Authority portal
- a CloudMesh device
- our mobile applications
- our website http://www.netcomm.com/ (including any subdomains)
- any content, functionality and services offered on, by or through it (collectively, our "Website and Services")
- our official social media channel pages which we control (such as our LinkedIn page)
WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy is designed to help keep you informed of various matters including:
- what personal information we collect from and hold about you;
- how we collect, hold, use, maintain, protect and disclose your personal information; and
- your rights in respect of your personal information.
INFORMATION WE COLLECT
We may collect and hold the following types of personal information:
Information You Provide
- Contact details: name, email address, phone number, mailing address
- Account information: username, password, account preferences
- Communication records: correspondence via email, support tickets, or other channels
- Product registration: device serial numbers, purchase details
- Employment inquiries: resume, qualifications, work history (for job applicants)
Information Collected Automatically
- Device information: IP address, browser type, operating system
- Usage data: pages visited, time spent on site, click patterns
- Cookies and tracking: session identifiers, preferences, analytics data
HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
- Service delivery: to provide, maintain, and improve our products and services
- Customer support: to respond to inquiries, troubleshoot issues, and provide technical assistance
- Communication: to send service updates, security alerts, and promotional materials (with consent)
- Analytics: to understand how our services are used and to improve user experience
- Legal compliance: to comply with applicable laws, regulations, and legal processes
- Security: to detect, prevent, and address fraud, security issues, and technical problems
INFORMATION SHARING AND DISCLOSURE
We may share your personal information with:
- Service providers: third-party vendors who assist in delivering our services
- Business partners: carriers and distribution partners as necessary for service delivery
- Legal authorities: when required by law or to protect our rights
- Corporate transactions: in connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties for their marketing purposes.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with a supervisory authority
COOKIES AND TRACKING
Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. For more information, please refer to our Cookie Policy.
CHILDREN'S PRIVACY
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
INTERNATIONAL DATA TRANSFERS
As a global company, we may transfer your personal information to countries outside your jurisdiction. When we do, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.
CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@netcomm.com
- Mail: NetComm Wireless Pty Ltd
Privacy Officer
Level 1, 18-20 Orion Road
Lane Cove, NSW 2066, Australia
For security-related inquiries, please contact: security@netcomm.com
IMPORTANT NOTICE
PLEASE REVIEW THIS PRIVACY POLICY BEFORE PROVIDING US WITH YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, DO NOT USE OUR WEBSITE AND SERVICES OR OTHERWISE PROVIDE US WITH YOUR PERSONAL INFORMATION. BY ACCESSING OR USING OUR WEBSITE AND SERVICES OR PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU AGREE TO YOUR PERSONAL INFORMATION BEING HANDLED IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY.