Service & Support
Comprehensive technical support and professional services for carrier networks. Over 40 years of expertise backing every deployment.
Comprehensive Support Services
End-to-end support solutions designed for carrier-grade deployments, from initial planning through ongoing operations.
Technical Support
Expert technical assistance from our Sydney-based support team with deep product knowledge and carrier network experience.
- Phone & email support
- Remote diagnostics
- Escalation management
Deployment Services
Professional deployment planning and execution support to ensure successful rollouts and optimal network performance.
- Network design consultation
- Site surveys & RF planning
- Integration testing
Training & Certification
Comprehensive training programs to ensure your team has the knowledge and skills to maximize product value.
- Product training
- Installation certification
- Ongoing education
Device Management
TR-069 based remote device management with comprehensive monitoring, configuration, and firmware update capabilities.
- Remote configuration
- Firmware management
- Performance monitoring
Custom Development
Tailored firmware and software development to meet specific carrier requirements and integration needs.
- Custom firmware builds
- API integrations
- White-label solutions
Warranty & RMA
Comprehensive warranty coverage with efficient return merchandise authorization process and quick replacements.
- Standard warranty
- Fast replacement
- Extended warranty options
SLA-based Support Plans
Tiered service level agreements with Bronze, Silver, and Gold plans tailored to your specific requirements and response time needs.
- Guaranteed response times
- Priority fault resolution
- Quarterly reporting & reviews
Dropship Service
Pre-configuration and direct-to-customer shipping with ISP-specific branding, zero-touch activation, and secure PII handling.
- Zero-touch activation
- Custom branding options
- Automated PO notifications
Triage & Refurbishment
Skilled technicians handle batch processing of returns with automated testing, quality management, and ISO-compliant e-waste disposal.
- Automated test systems
- ISO 9001 & 14001 compliant
- Full traceability reporting
Rework Service
Cost-effective firmware reprogramming, component-level repairs, connector replacement, and cosmetic rework to extend device lifecycle.
- Firmware re-flashing
- Component-level repair
- End-to-end traceability
Test Lab & Equipment Hire
Fully equipped test laboratories available for short or long-term rental including RF, EMC, ESD/Surge, and reliability testing equipment.
- OTA & EMC chambers
- 5G wireless test platform
- Environmental chambers
Resident Engineer
Dedicated on-site engineering support to augment your team, providing hands-on training, troubleshooting, and a direct interface to NetComm.
- On-the-job training
- Direct NetComm liaison
- Annual engagement options
Support Portal
Access our comprehensive online support portal for documentation, knowledge base articles, firmware downloads, and ticket management.
Documentation Library
Product manuals, quick start guides, and technical specifications
Firmware Downloads
Latest firmware releases and release notes
Knowledge Base
FAQs, troubleshooting guides, and how-to articles
Need Support?
Our expert team is ready to help with any technical questions or service requirements. Reach out today.